Delete Your Account
You can delete your District AI account yourself at any time, and you do not need the mobile app installed to do it. Deletion is permanent: we do not keep a recoverable copy, and there is no undo.
Distronode Corporation • legal@distronode.com
On this page
Delete it yourself
- Sign in at distronode.com/login.
- Go to Dashboard → Billing and scroll to the Danger Zone.
- Choose Delete account and confirm with your password. We ask for the password again on purpose, so that an unattended session cannot destroy an account.
- If you sign in with Google or Microsoft, your account has no password to re-enter. Set one first from Forgot? and then delete, or use the email route below: we will not delete an account without a second confirmation, because the deletion cannot be undone.
If you cannot sign in
Email legal@distronode.com from the address on the account.
Say that you want the account deleted. We verify that the request comes from the account holder before acting, and we complete it within 30 days, as required by GDPR and PIPEDA. This is also the route to use if you have already removed the app, or if you lost access to the address and need us to verify another way.
What gets deleted
Deletion covers every region we operate in, not just the one you signed up in. Most is immediate and permanent; the last two finish within 30 days:
- Your user record: the account, credentials and sessions. Outstanding access tokens stop working at once.
- Your sign-in history: time, IP address, country and device of each sign-in (at most 90 days old).
- Every workspace you own and everything in it: contacts, call records, transcripts, conversations and messages, in any region.
- Any archived call audio: calls are not recorded, so today's calls leave none. Older audio is purged before the call records pointing to it.
- Number registration documents: registry extracts, proofs of address and identity documents, swept from every region's storage before the workspace rows pointing to them.
- Your phone number index entries and the membership rows of workspaces you owned.
- Your membership of workspaces you do not own, so a new account under your address inherits no access.
- Your analytics profile: we immediately ask Mixpanel to erase the profile and its events, done within 30 days.
- Your support requests and their personal details: erasure begins immediately; where a conversation cannot be matched to you, or our desk refuses deletion, we finish by hand within 30 days.
What is not deleted, and why
We would rather state these plainly than imply an absolute that is not true.
| What we keep | Why we keep it |
|---|---|
| Encrypted database backups, for up to about eight weeks. | Backups expire on a fixed schedule and are not restored to serve a request. They exist so that a regional failure cannot destroy a business's records, and they age out on their own. |
| Data belonging to a workspace you did not own. | If you were a member of a business's workspace, its contacts and call records belong to that business rather than to you, so deleting your account removes your access and your membership but not their records. Ask the workspace owner, or contact us and we will route it. |
| Support conversations raised by someone else that mention your address. | Where your address appears inside a third party's support request, we do not edit their record automatically: doing so would alter someone else's data. Those matches are flagged for a person to review, and handled as part of the same 30-day window. |
Related: our Privacy Policy (section 13 covers your rights), our Sovereign portal for regional data-residency and erasure commitments, and data deletion requests for connected social accounts. Questions go to our Privacy Officer at legal@distronode.com.
Deleting social account data instead
If what you want removed is the data tied to a Facebook, Instagram, or Threads account you connected, that is a separate process with its own status page, and it does not delete your District AI account.